Terms & Disclaimers

This page summarises the key disclaimers and regulatory information for the Car Flex website. It should be read alongside our Privacy Policy and Cookie Policy.

Who we are

Car Flex is a trading style of Cocoon Vehicles Limited, a company registered in England & Wales, company number 06113683. Registered office: First Floor Suite 1.01a, 62 King Street, Belper, Derbyshire, DE56 1PZ. D-U-N-S® Number: 219245680. VAT registration number: GB 907 7553 04. ICO registration: Z1350323.

Financial Conduct Authority

Cocoon Vehicles Limited is authorised and regulated by the Financial Conduct Authority (FCA) under firm reference number 711074. You can check this on the Financial Services Register by visiting register.fca.org.uk or by contacting the FCA on 0800 111 6768. All vehicle finance, leasing and subscription agreements are subject to status, affordability and credit checks, and are available to UK residents aged 18 or over only.

Pricing & availability

All prices displayed on this website are indicative, correct at the time of publishing, and subject to change without notice. Vehicle images may not represent the exact specification, colour or trim of the vehicle supplied. Vehicle availability, lead times and pricing shown on the live vehicle feed are updated regularly but are not guaranteed until confirmed in writing by our team.

Refundable deposits

Refundable deposits, where applicable, are set by our underwriters as part of the credit assessment process and are subject to status.

Vehicle returns

Vehicle returns require a minimum of 5 working days' notice, subject to vehicle availability and any published blackout periods. Full return condition standards for short-term vehicles are published here: Return Standards (PDF).

Non-status & specialist leasing

Our non-status leasing service is an affordability-based assessment for applicants who fall outside standard automated credit criteria (such as new businesses or those with limited UK credit history). It is not a "no credit check" product, and is not available to applicants with bad credit, County Court Judgments (CCJs) or other adverse credit history.

Complaints

If you have a complaint, please contact us in the first instance at enquiries@cocoonvehicles.co.uk. For complaints relating to a transaction completed online, you may also use the Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

Domain name

This domain name, car-flex.co.uk, is currently for sale. Enquire about buying this domain.